Shipping policy

Shipping Policy

Thank you for shopping with The OutHouse Gen X. Many of our products are made to order specifically for you.

Most orders require approximately 2–7 business days for production before shipment.

Production times may vary depending on:

Production time is separate from shipping and delivery time.

Available shipping methods, estimated delivery times, and shipping charges are shown at checkout based on your order and destination.

Delivery estimates are not guarantees.

Orders containing multiple products may arrive in separate packages because items may be produced and shipped by different fulfillment partners.

Once tracking becomes available, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking updates to appear after the carrier receives the package.

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an address error.

We cannot guarantee that an address can be changed once an order has entered production or has shipped.

Additional charges may apply if an order must be reproduced or reshipped because an incorrect or incomplete address was provided.

Carrier delays, severe weather, holidays, customs processing, and other circumstances outside our control may affect delivery times.

While we are not responsible for carrier delays, we will do our best to assist when possible.

International shipping may be available to selected destinations.

Customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country.

International delivery may take additional time due to customs processing or local carrier delays.

If tracking has not updated for an extended period or your package appears to be lost, please contact us at:

Please include your order number and shipping information.

Lost-package claims are subject to carrier and fulfillment-provider eligibility requirements and reporting deadlines.

If your order arrives damaged, defective, misprinted, or incorrect, please contact us within 3 days of delivery.

Please include:

Eligible issues may qualify for a replacement or refund.

For shipping questions, please contact:

The OutHouse Gen X
Email: support@theouthousegenx.com
Phone: 409-782-0234
Website: https://theouthousegenx.com